Spa Policies


While our team understands that you may have a childcare conflict, it is not permitted to bring your child to your appointment. This is a policy set in place due to insurance and our Medical Advisor. No exceptions will be made. You will be asked to reschedule your appointment should your child(ren) come with you to Eau Claire Body Care. Thank you for your understanding.

Age Requirement

Spa guests under the age of 18 must have a consent form signed by a parent or guardian prior to any treatment.

Micropigmentation Age Requirement: All clients must be 18 years or older. No verbal or written consent by a guardian is accepted.

The Gift of Treatments

Gift cards are available in any dollar amount.


Please arrive 10-15 minutes early if it is your first visit. Paperwork is required prior to any new treatment.

Late Arrival

In order to remain on schedule for all of our clients, we may shorten your service time if you are late to your appointment. The regular service price will apply. If you arrive more than 10 minutes late to your schedule appointment, you will be asked to reschedule.


Please provide a 24-hour notice if you need to reschedule or cancel an appointment. We will charge the card on file 50% of the service fee you were scheduled for if this notice is not provided.

Please provide a 48 hour notice if you need to reschedule or cancel for the following appointments: Permanent Cosmetics and Scalp Micro-pigmentation. If a 48 hour notice is not provide, the deposit will be forfeited.

Product Returns

We ask that you return a product within 30 days from the day of purchase, not used, for any reason. We will exchange the amount you paid in the product for an in-store credit or product exchange only, no refunds.


Our providers work hard to help achieve your desired results. While gratuity is optional and at your discretion, it is kindly accepted.

Food Policy

We offer complimentary coffee, tea, carbonated and non carbonated water upon arrival. We strive to maintain a clean and professional environment for our clients. We ask that no food or meals are brought to the spa.